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Customer service : career success through customer Loyalty / Paul R. Timm. by

Timm, Paul R

Edition: 4th ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Pearson Education Ltd., 2007

Online resources:

Click here to access online

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 TIM [ Shelf 69 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.812 TIM [ Shelf 69 ].

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M.O.D.E.L. : the return of the employee / Mukul Deva. by

Deva, Mukul, 1961-

Material type:

Text

Publication details: Thousand Oaks, Calif. : SAGE Publications, 2007

Online resources:

Click here to access online
Click here to access online

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.31422 DEV [ Shelf 78].

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Harvard business review on bringing your whole self to work. Series: The Harvard business review paperback series

Material type:

Text

Publication details: Boston : Harvard Business School Pub., c2008

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 650.1 HAR [ Shelf 4 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 650.1 HAR [ Shelf 4 ].

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Building great customer experiences / Colin Shaw and John Ivens. by

Shaw, Colin, 1928-
Ivens, John

Material type:

Text

Publication details: Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.812 SHA [ Shelf 80].

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The essential guide to managing talent : how top companies recruit, train, & retain the best employees / Kaye Thorne & Andy Pellant. by

Thorne, Kaye
Pellant, Andy

Material type:

Text

Publication details: London ; Philadelphia : Kogan Page, 2007

Other title:

Managing talent
How top companies recruit, train, and retain the best employees

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.3 THO [ Shelf 78].

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101 Ways to Really Satisfy Your Customers : Simple Ways to Keep Your Customers and Attract New Ones / Andrew Griffiths by

Griffiths, Andrew

Material type:

Text

Publication details: New Delhi: Viva Books ; 2007

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 GRI [ Shelf 69 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.812 GRI [ Shelf 69 ].

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Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc. by

Szwarc, Paul

Series: Market research in practice series

Material type:

Text

Publication details: London ; Sterling, VA : Kogan Page, 2005

Other title:

Researching customer satisfaction and loyalty

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 SZW [ Shelf 69 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.812 SZW [ Shelf 69 ].

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Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver. by

Oliver, Richard L, 1945-

Edition: 2nd ed.

Material type:

Text

Publication details: Armonk, N.Y. : M.E. Sharpe, c2010

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.812 OLI [ Shelf 80].

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The 8th habit : from effectiveness to greatness / Stephen R. Covey. by

Covey, Stephen R

Material type:

Text

Publication details: New York : Free Press, 2005

Other title:

Eighth habit

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 115.2 COV [ Shelf 3 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 115.2 COV [ Shelf 3 ].

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High performers : recruiting & retaining top employees / Alan J. Dubinsky, Steven J. Skinner. by

Dubinsky, Alan J
Skinner, Steven J

Material type:

Text

Publication details: Mason, Ohio : Thomson South-Western, 2004

Availability: No items available.

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11.

Customer Satisfaction Framework for Empower Research / GUP by

Gupta Arnav (2010PGP031)

Series: Summer Internship Report submitted in partial fulfillment of the requirements for the award of the post Graduate Diploma in Management (2010-2012)

Material type:

Text

Publication details: Shillong: Rajiv Gandhi Indian Institute of Management 2011

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 GUP.

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12.

To Study and Implement a Satisfaction Survey for CHRP Department in L & T / Smrti Nandakumar by

Nandakumar, Smrti ( 2011PGP100)

Series: Summer Internship Report submitted in partial fulfillment of the requirements for the award of the Post Graduate Diploma in Management (2011-2013)

Material type:

Text

Publication details: Shillong: Rajiv Gandhi Indian Institute of Management, 2012

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.3142.

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13.

A study of customer relationship management (CRM) in Bharat Sanchar Nigam Limited (BSNL), AP Telecom circle / V.Mohan Kumar by

Kumar, V.Mohan

Material type:

Text

Publication details: Hyderabad : Jawaharlal Nehru Technology University, 2012

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 KUM.

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14.

A study on job satisfaction of women employee in software companies / M. Gomathi by

Gomathi, M

Material type:

Text

Publication details: Chennai : Mother Therasa Women's University, 2013

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.3143 GOM.

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15.

Improving Patient Satisfaction at Apollo main Hospital, Chennai / Vangal Srinath Santhanam by

Santhanam, Srinath Vangal [2013PGP117]

Series: Summer Internship Report in partial fulfillment of the requirements for the award of hte Post Graduate Diploma in Management 2013 -2015

Material type:

Text

Publication details: Shillong : Rajiv Gandhi Indian Institute of Management , 2015

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 610.696 SAN [IR Shelf].

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