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Customer service : career success through customer Loyalty / Paul R. Timm. by

Timm, Paul R

Edition: 4th ed.

Material type:

Text

Publication details: Upper Saddle River, N.J. : Pearson Education Ltd., 2007

Online resources:

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Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 TIM [ Shelf 69 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.812 TIM [ Shelf 69 ].

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Foundations of Corporate success : The most important contribution to business thinking in a decade / John Kay. by

Kay, J. A. (John Anderson)

Material type:

Text

Publication details: New York : Oxford University Press, 1995

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.4012 KAY [ Shelf 51 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.4012 KAY [ Shelf 51 ].

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Creating value : winners in the new business environment / edited by Michael A. Hitt ... [et al.]. by

Hitt, Michael A

Series: Strategic Management Society book series

Material type:

Text

Publication details: Oxford ; Malden, MA : Blackwell Pub., 2002

Online resources:

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Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.421 HIT [ Shelf 79].

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Manager to CEO : corporate wisdom for survival and success / Walter Vieira. by

Vieira, Walter, 1938-

Material type:

Text

Publication details: New Delhi ;Thousand Oaks, Calif. : Response Books, c2005

Online resources:

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Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.409 VIE [ Shelf 79].

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All About Balance Sheets : The Easy Way / C. Northcote Parkinson, M. K. Rustomji by

Parkinson, C. Northcote (Cyril Northcote), 1909-1993
Rustomji, M. K [ joint author.]

Material type:

Text

Publication details: Delhi : Macmillan Co. of India, 1974

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 657.3 PAR [ Shelf 77].

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The Apple way / by Jeffrey L. Cruikshank. by

Cruikshank, Jeffrey L

Material type:

Text

Publication details: New York : McGraw-Hill, c2006

Online resources:

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Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658 CRU [ Shelf 77].

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Jalebi management : all stakeholders can enjoy a bite / Shombit Sengupta. by

Sengupta, Shombit

Material type:

Text

Publication details: New Delhi : Response Books, c2007

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658 SEN [ Shelf 77].

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Harvard business review on building personal and organizational resilience. Series: The Harvard business review paperback series

Material type:

Text

Publication details: Boston : Harvard Business School Pub. Corp., c2003

Online resources:

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Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.4056 HAR [ Shelf 4 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.4056 HAR [ Shelf 4 ].

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Big think strategy : how to leverage bold ideas and leave small thinking behind / Bernd H. Schmitt. by

Schmitt, Bernd

Material type:

Text

Publication details: Boston, Mass. : Harvard Business School Press, c2007

Online resources:

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Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.4012 SCH [ Shelf 78].

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The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by

Christensen, Clayton M

Series: The management of innovation and change series

Material type:

Text

Publication details: Boston, Mass. : Harvard Business School Press, c1997

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658 CHR [ Shelf 77].

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Classic Drucker : essential wisdom of Peter Drucker from the pages of Harvard Business Review. by

Drucker, Peter F. (Peter Ferdinand), 1909-2005

Material type:

Text

Publication details: Boston : Harvard Business Review Book, c2006

Online resources:

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Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.4 DRU [ Shelf 78].

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Five future strategies you need right now / George Stalk with John Butman. by

Stalk, George, 1951-
Butman, John

Series: Memo to the CEO

Material type:

Text

Publication details: Boston, Mass. : Harvard Business School Press, c2008

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.4012 STA [ Shelf 78].

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Breakthrough business development : a 90-day plan to build your client base and take your business to the next level / Duncan MacPherson and David Miller. by

MacPherson, Duncan, 1965-
Miller, David

Material type:

Text

Publication details: Mississauga, Ont. : J. Wiley & Sons Canada, c2007

Other title:

Break-through business development

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.8 MAC [ Shelf 79].

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101 Ways to Boost Your Business : Practical Tips to Help Your Business Survive and Prosper / Andrew Griffiths by

Griffiths, Andrew

Material type:

Text

Publication details: New Delhi: Viva Books 2008

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 650 GRI [ Shelf 3 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 650 GRI [ Shelf 3 ].

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Secrets to building a winning business : tips for building an outstanding business in a competitive market / Andrew Griffiths. by

Griffiths, Andrew, 1966-

Material type:

Text

Publication details: Crows Nest, N.S.W. : Allen & Unwin, 2005

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 650.1 GRI [ Shelf 3 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 650.1 GRI [ Shelf 3 ].

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The talent powered organization : strategies for globalization, talent management and high performance / Peter Cheese, Robert J. Thomas, and Elizabeth Craig with a foreword by Don Tapscott. by

Cheese, Peter
Thomas, Robert J. (Robert Joseph), 1952-
Craig, Elizabeth

Material type:

Text

Publication details: London ; Philadelphia : Kogan Page, c2008

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.314 CHE [ Shelf 50 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.314 CHE [ Shelf 50 ].

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Wisdom for a young CEO : incredible letters and inspiring advice from today's business leaders / [edited] by Douglas Barry. by

Barry, Douglas

Material type:

Text

Publication details: Philadelphia, PA : Running Press, c2004

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.409 BAR [ Shelf 61 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.409 BAR [ Shelf 61 ].

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Business : The Ultimate Resource, Goleman, Daniel by

Goleman, Daniel

Edition: 2nd ed, completely rev. and updated.

Material type:

Text

Publication details: Cambridge, MA : Basic Books, c2006

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658 BAS [ Shelf 15 ].

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The human equation : building profits by putting people first / Jeffrey Pfeffer. by

Pfeffer, Jeffrey

Material type:

Text

Publication details: Boston : Harvard Business School Press, c1998

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.314 PFE [ Shelf 50 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.314 PFE [ Shelf 50 ].

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The entrepreneur's guide to successful leadership / Dan Goldberg and Don Martin. by

Goldberg, Dan, 1947-
Martin, Don, 1943-

Series: The entrepreneur's guide | Entrepreneur's guide (Westport, Conn.)

Material type:

Text

Publication details: Westport, Conn. : Praeger, 2008

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.4092 GOL [ Shelf 79].

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