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Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc.

By: Material type: TextSeries: Market research in practice seriesPublication details: London ; Sterling, VA : Kogan Page, 2005.Description: xiv, 258 p. : ill. ; 23 cmISBN:
  • 9780749446611
Other title:
  • Researching customer satisfaction and loyalty
Subject(s): DDC classification:
  • 658.812 SZW [ Shelf 69 ]
LOC classification:
  • 658.812 SZW
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Reference Indian Institute Of Management, Shillong 658.812 SZW [ Shelf 69 ] (Browse shelf(Opens below)) 0 Not for loan 0007901
Book Indian Institute Of Management, Shillong 658.812 SZW [ Shelf 69 ] (Browse shelf(Opens below)) 1 Available 0007902

Includes bibliographical references (p. 247-251) and index.

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