Normal view MARC view ISBD view

Researching customer satisfaction & loyalty : (Record no. 2198)

MARC details
000 -LEADER
fixed length control field	00973nam a2200241 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20260112063248.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780749446611
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	202110071212
Level of effort used to assign nonsubject heading access points	staff
Level of effort used to assign subject headings	201301150428
Level of effort used to assign classification	staff
Level of effort used to assign subject headings	201003022158
Level of effort used to assign classification	staff
Level of effort used to assign subject headings	201003022157
Level of effort used to assign classification	staff
--	201003022155
--	staff
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	658.812
Item number	SZW
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	SZW [ Shelf 69 ]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Szwarc, Paul.
245 ## - TITLE STATEMENT
Title	Researching customer satisfaction & loyalty :
Remainder of title	how to find out what people really think /
Statement of responsibility, etc.	Paul Szwarc.
246 ## - VARYING FORM OF TITLE
Title proper/short title	Researching customer satisfaction and loyalty
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	London ;
--	Sterling, VA :
Name of publisher, distributor, etc.	Kogan Page,
Date of publication, distribution, etc.	2005.
300 ## - PHYSICAL DESCRIPTION
Extent	xiv, 258 p. :
Other physical details	ill. ;
Dimensions	23 cm.
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title	Market research in practice series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references (p. 247-251) and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer loyalty.
991 ## -
--	VIRTUA40
991 ## -
--	VTLSSORT0080020005000820100024502460260030004400504065006501*9992
909 ## -
--	2289

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Date acquired	Total checkouts	Full call number	Barcode	Copy number	Koha item type
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	19/03/2010		658.812 SZW [ Shelf 69 ]	0007901		Reference
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	19/03/2010		658.812 SZW [ Shelf 69 ]	0007902	1	Book