Customer service and the human experience : we, the people, make the difference / Rosanne D'Ausilio and Jon Anton.

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TextPublication details: Delhi : Macmilan, 2008.Description: 171 p. ; 24 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Book	Indian Institute Of Management, Shillong				658.812 D'AU [ Shelf 69 ] (Browse shelf(Opens below))				1	Available			0005606
	Reference	Indian Institute Of Management, Shillong				658.812 D'AU [ Shelf 69 ] (Browse shelf(Opens below))				0	Not for loan			0005605

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