Normal view MARC view ISBD view

Customer service and the human experience : (Record no. 211)

MARC details
000 -LEADER
fixed length control field	00792nam a2200229 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20260112063221.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0230634869
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0230634862
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	202110071254
Level of effort used to assign nonsubject heading access points	staff
Level of effort used to assign subject headings	201301150358
Level of effort used to assign classification	staff
Level of effort used to assign subject headings	200907280419
Level of effort used to assign classification	staff
--	200907260014
--	staff
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	658.812
Item number	D'AU
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	D'AU [ Shelf 69 ]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	D'Ausilio, Rosanne.
245 ## - TITLE STATEMENT
Title	Customer service and the human experience :
Remainder of title	we, the people, make the difference /
Statement of responsibility, etc.	Rosanne D'Ausilio and Jon Anton.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Delhi :
Name of publisher, distributor, etc.	Macmilan,
Date of publication, distribution, etc.	2008.
300 ## - PHYSICAL DESCRIPTION
Extent	171 p. ;
Dimensions	24 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer management.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Anton, Jon.
991 ## -
--	VIRTUA40
991 ## -
--	VTLSSORT0080020002010500082010002450260030006500650170009992
909 ## -
--	218

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Date acquired	Total checkouts	Full call number	Barcode	Copy number	Koha item type
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	26/07/2009		658.812 D'AU [ Shelf 69 ]	0005605		Reference
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	20/08/2009		658.812 D'AU [ Shelf 69 ]	0005606	1	Book