Results of search for 'ccl=su:{Customer services.}' › Indian Institute Of Management, Shillong catalog

21.

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What customers really want : how to bridge the gap between what your organization offers and what your clients crave / Scott McKain. by

Mckain, Scott

Material type:

Text

Publication details: Nashville : Thomas Nelson Publishers, c2005

Availability: Items available for loan: Indian Institute Of Management, Shillong (2)Call number: 658.812 MCK [ Shelf 69 ], ... Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.812 MCK [ Shelf 69 ].

22.

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The innovator's dilemma : the revolutionary national bestseller that changed the way we do business / Clayton M. Christensen. by

Christensen, Clayton M

Edition: 1st HarperBusiness ed.

Material type:

Text

Publication details: New York : HarperBusiness, c2000

Availability: Items available for loan: Indian Institute Of Management, Shillong (3)Call number: 658 CHI [ Shelf 3 ], ...

23.

Customer Satisfaction Framework for Empower Research / GUP by

Gupta Arnav (2010PGP031)

Series: Summer Internship Report submitted in partial fulfillment of the requirements for the award of the post Graduate Diploma in Management (2010-2012)

Material type:

Text

Publication details: Shillong: Rajiv Gandhi Indian Institute of Management 2011

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 GUP.

24.

Exploring Lucrative Market Opportunities for Current Infrastructure and Developing a Marketing Channel for Value Added Textiles / Mayur Jain by

Jain, Mayur ( 2011PGP078)

Series: Summer Internship Report submitted in partial fulfillment of the requirements for the award of the Post Graduate Diploma in Management (2011-2013)

Material type:

Text

Publication details: Shillong: Rajiv Gandhi Indian Institute of Management, 2012

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.84.

25.

Proposed ABFSG - Apollo HH Initiative of Aditya Birla Group / Nilkesh Patra by

Patra Nilkesh ( 2011PGP082)

Series: Summer Internship Report submitted in partial fulfillment of the requirements for the award of the Post Graduate Diploma in Management (2011-2013)

Material type:

Text

Publication details: Shillong: Rajiv Gandhi Indian Institute of Management, 2012

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812.

26.

A study of customer relationship management (CRM) in Bharat Sanchar Nigam Limited (BSNL), AP Telecom circle / V.Mohan Kumar by

Kumar, V.Mohan

Material type:

Text

Publication details: Hyderabad : Jawaharlal Nehru Technology University, 2012

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 KUM.

27.

Customer relationship management in select Banks in Tamil Nadu / J. Jellan Basha by

Basha, J. Jeelan

Material type:

Text

Publication details: Madurai : MAdurai Kamaraj Unioversity ; 2011

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 BAS.

28.

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Measure what matters : online tools for understanding customers, social media, engagement, and key relationships / Katie Delahaye Paine ; William T. Paarlberg, editor. by

Delahaye Paine, Katie, 1952-

Material type:

Text

Publication details: Hoboken, N.J. : Wiley, c2011

Online resources:

Click here to access online

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 659.20 DEL [Shelf 80].

29.

Study on Customer Requirements Application and Segment wise along with competition product performamce and customer needs / Ansuman Mishra by

Mishra, Ansuman [2013PGP069]

Series: Summer Internship report in partial fulfillment requirements for the award of the Post Graduate Diploma in Management 2013-2015

Material type:

Text

Publication details: Shillong : Rajiv Gandhi Indian Institute of Management , 2015

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.812 MIS [IRShelf ].

30.

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Supply chain management : strategy, planning and operation / Sunil Chopra, Kellogg School of Management. by

Chopra, Sunil

Edition: 7th edition

Material type:

Text

Chennai : Pearson Education, 2024

Availability: Items available for loan: Indian Institute Of Management, Shillong (59)Call number: 658.7 CHO, ... Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.7 CHO.

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31.

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, University of North Carolina at Chapel Hill, Mary Jo Bitner, Arizona Strate University, Dwayne D. Gremler, Bowling Green State University. by

Edition: Seventh edition.

Material type:

Text

Chennai : McGraw-Hill Education, 2024

Availability: Items available for loan: Indian Institute Of Management, Shillong (15)Call number: 658.8 ZEI, ... Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.8 ZEI.

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