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Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu.
Material type:
TextPublication details: New York : Springer, c2006.Description: xxii, 328 p. : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in.)ISBN: - 9780387332116 (hardback w. CDROM : alk. paper)
- 0387332111 (hardback w. CD-ROM : alk. paper)
- 658.314 SHE [ Shelf 78]
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Reference
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Indian Institute Of Management, Shillong | 658.314 SHE [ Shelf 78] (Browse shelf(Opens below)) | Not for loan | 0009362 |
"Includes DEAFrontier software."
Includes bibliographical references (p. [309]-318) and index.
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