Service productivity management : (Record no. 2653)

MARC details
000 -LEADER
fixed length control field 01261cam a22002774a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260112063254.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780387332116 (hardback w. CDROM : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0387332111 (hardback w. CD-ROM : alk. paper)
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 202109291512
Level of effort used to assign nonsubject heading access points staff
Level of effort used to assign subject headings 201302111513
Level of effort used to assign classification staff
Level of effort used to assign subject headings 201011260301
Level of effort used to assign classification staff
Level of effort used to assign subject headings 201005310146
Level of effort used to assign classification staff
-- 201005310146
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082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.314
Item number SHE [ Shelf 78]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Sherman, H. David.
245 ## - TITLE STATEMENT
Title Service productivity management :
Remainder of title improving service performance using data envelopment analysis (DEA) /
Statement of responsibility, etc. H. David Sherman, Joe Zhu.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. Springer,
Date of publication, distribution, etc. c2006.
300 ## - PHYSICAL DESCRIPTION
Extent xxii, 328 p. :
Other physical details ill. ;
Dimensions 24 cm. +
Accompanying material 1 CD-ROM (4 3/4 in.)
500 ## - GENERAL NOTE
General note "Includes DEAFrontier software."
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. [309]-318) and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Labor productivity.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Data envelopment analysis.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Industrial productivity.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Management.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Zhu, Joe,
Dates associated with a name 1968-
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href=" http://10.10.1.6/eresource2/0009362.zip "> http://10.10.1.6/eresource2/0009362.zip </a>
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Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Copy number Koha item type
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 10/10/2010   658.314 SHE [ Shelf 78] 0009362   Reference
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