Service productivity management : improving service performance using data envelopment analysis (DEA) /
Sherman, H. David.
Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu. - New York : Springer, c2006. - xxii, 328 p. : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in.)
"Includes DEAFrontier software."
Includes bibliographical references (p. [309]-318) and index.
9780387332116 (hardback w. CDROM : alk. paper) 0387332111 (hardback w. CD-ROM : alk. paper)
Service industries -- Labor productivity.
Data envelopment analysis.
Industrial productivity.
Service industries -- Management.
658.314 / SHE [ Shelf 78]
Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu. - New York : Springer, c2006. - xxii, 328 p. : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in.)
"Includes DEAFrontier software."
Includes bibliographical references (p. [309]-318) and index.
9780387332116 (hardback w. CDROM : alk. paper) 0387332111 (hardback w. CD-ROM : alk. paper)
Service industries -- Labor productivity.
Data envelopment analysis.
Industrial productivity.
Service industries -- Management.
658.314 / SHE [ Shelf 78]