Amazon cover image
Image from Amazon.com

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor.

Contributor(s): Material type: TextPublication details: New York, N.Y. : McGraw-Hill, c2003.Description: viii, 353 p. : ill. ; 24 cmISBN:
  • 9780070586772
Other title:
  • CRM handbook
Subject(s): DDC classification:
  • 658.812 FRE [ Shelf 15 ]
LOC classification:
  • 658.812 FRE
Online resources:
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Reference Indian Institute Of Management, Shillong 658.812 FRE [ Shelf 15 ] (Browse shelf(Opens below)) 0 Not for loan 0006177
Book Indian Institute Of Management, Shillong 658.812 FRE [ Shelf 15 ] (Browse shelf(Opens below)) 1 Available 0006178

Includes bibliographical references (p. 313-319) and index.

There are no comments on this title.

to post a comment.
Copyright © 2026 Indian Institute of Management Shillong. All Rights Reserved.