Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management / edited by William J. Glynn and James G. Barnes.

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TextPublication details: Chichester ; New York : Wiley, c1995.Description: xxvi, 485 p. : ill. ; 24 cmISBN:

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Reference	Indian Institute Of Management, Shillong				658.8 GLY [ Shelf 67 ] (Browse shelf(Opens below))				0	Not for loan			0002331
	Book	Indian Institute Of Management, Shillong				658.8 GLY [ Shelf 67 ] (Browse shelf(Opens below))				1	Available			0002332

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Includes bibliographical references and index.

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