What customers really want : (Record no. 3178)

MARC details
000 -LEADER
fixed length control field 01029nam a2200253 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260112063301.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788131719701
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 202110071257
Level of effort used to assign nonsubject heading access points staff
Level of effort used to assign subject headings 201301150426
Level of effort used to assign classification staff
Level of effort used to assign subject headings 201009060656
Level of effort used to assign classification staff
-- 201009060655
-- staff
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number MCK [ Shelf 69 ]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Mckain, Scott.
245 ## - TITLE STATEMENT
Title What customers really want :
Remainder of title how to bridge the gap between what your organization offers and what your clients crave /
Statement of responsibility, etc. Scott McKain.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Nashville :
Name of publisher, distributor, etc. Thomas Nelson Publishers,
Date of publication, distribution, etc. c2005.
300 ## - PHYSICAL DESCRIPTION
Extent xxviii, 195 p. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 189-192)
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Relationship marketing.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing
General subdivision Psychological aspects.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer behavior.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizational effectiveness.
991 ## -
-- VIRTUA40
991 ## -
-- VTLSSORT0080*0200*0820*1000*2450*2600*3000*5040*6500*6501*6502*6503*6504*6505*9992
909 ## -
-- 3586
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Copy number Koha item type
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 17/09/2010   658.812 MCK [ Shelf 69 ] 0009106   Reference
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 17/09/2010   658.812 MCK [ Shelf 69 ] 0009107 1 Book
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 17/09/2010   658.812 MCK [ Shelf 69 ] 0009108 2 Book
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