Normal view MARC view ISBD view

Service management and marketing : (Record no. 2374)

MARC details
000 -LEADER
fixed length control field	00893nam a2200229 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20260112063250.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9788126512874
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	202110121422
Level of effort used to assign nonsubject heading access points	staff
Level of effort used to assign subject headings	201301080145
Level of effort used to assign classification	staff
Level of effort used to assign subject headings	201003290459
Level of effort used to assign classification	staff
--	201003290458
--	staff
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	658.8
Item number	GRO
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.8
Item number	GRO [ Shelf 67 ]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Gronroos, Christian,
Dates associated with a name	1947-
245 ## - TITLE STATEMENT
Title	Service management and marketing :
Remainder of title	customer management in service competition /
Statement of responsibility, etc.	Christian Gronroos.
250 ## - EDITION STATEMENT
Edition statement	3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Chichester, West Sussex, England ;
--	Hoboken, NJ :
Name of publisher, distributor, etc.	J. Wiley & Sons,
Date of publication, distribution, etc.	c2007.
300 ## - PHYSICAL DESCRIPTION
Extent	x, 483 p. :
Other physical details	ill. ;
Dimensions	24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Service industries
General subdivision	Marketing.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
991 ## -
--	VIRTUA40
991 ## -
--	VTLSSORT0080020005000820100024502500260030005040650065019992
909 ## -
--	2484

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Date acquired	Total checkouts	Full call number	Barcode	Copy number	Koha item type
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	20/04/2010		658.8 GRO [ Shelf 67 ]	0008180		Reference
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	20/04/2010		658.8 GRO [ Shelf 67 ]	0008181	1	Book