Normal view MARC view ISBD view

Customer service : (Record no. 188)

MARC details
000 -LEADER
fixed length control field	01010nam a2200265 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20260112063220.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	8131720738
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	202110071208
Level of effort used to assign nonsubject heading access points	staff
Level of effort used to assign subject headings	201301150359
Level of effort used to assign classification	staff
Level of effort used to assign subject headings	200907252159
Level of effort used to assign classification	staff
--	200907252158
--	staff
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	658.812
Item number	TIM
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	TIM [ Shelf 69 ]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Timm, Paul R.
245 ## - TITLE STATEMENT
Title	Customer service :
Remainder of title	career success through customer Loyalty /
Statement of responsibility, etc.	Paul R. Timm.
250 ## - EDITION STATEMENT
Edition statement	4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Upper Saddle River, N.J. :
Name of publisher, distributor, etc.	Pearson Education Ltd.,
Date of publication, distribution, etc.	2007.
300 ## - PHYSICAL DESCRIPTION
Extent	xviii, 281 p. :
Other physical details	ill. ;
Dimensions	26 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Success in business.
856 ## - ELECTRONIC LOCATION AND ACCESS
--	able of contents only
Uniform Resource Identifier	<a href=" http://www.loc.gov/catdir/toc/ecip0618/2006026024.html"> http://www.loc.gov/catdir/toc/ecip0618/2006026024.html</a>
991 ## -
--	VIRTUA40
991 ## -
--	VTLSSORT008002000500082010002450250026003000504065006501650265038560*9992
909 ## -
--	195

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Date acquired	Total checkouts	Full call number	Barcode	Copy number	Koha item type
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	25/07/2009		658.812 TIM [ Shelf 69 ]	0005911		Reference
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	25/07/2009		658.812 TIM [ Shelf 69 ]	0005912	1	Book