Customer service : career success through customer Loyalty /
Timm, Paul R.
Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed. - Upper Saddle River, N.J. : Pearson Education Ltd., 2007. - xviii, 281 p. : ill. ; 26 cm.
Includes bibliographical references and index.
8131720738
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.
658.812 / TIM
658.812 / TIM [ Shelf 69 ]
Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed. - Upper Saddle River, N.J. : Pearson Education Ltd., 2007. - xviii, 281 p. : ill. ; 26 cm.
Includes bibliographical references and index.
8131720738
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.
658.812 / TIM
658.812 / TIM [ Shelf 69 ]