Meeting customer needs /
Smith, Ian, 1953-
Meeting customer needs / Ian Smith. - 3rd ed. - Oxford ; Boston : Butterworth-Heinemann, 2003. - xi, 218 p. : ill. ; 24 cm. - [Institute of Management series] .
Series title from the series listing in another volume of the series.
Includes bibliographical references and index.
0750659840
Marketing.
Customer services.
658.834 / SMI
658.834 / SMI [ Shelf 70 ]
Meeting customer needs / Ian Smith. - 3rd ed. - Oxford ; Boston : Butterworth-Heinemann, 2003. - xi, 218 p. : ill. ; 24 cm. - [Institute of Management series] .
Series title from the series listing in another volume of the series.
Includes bibliographical references and index.
0750659840
Marketing.
Customer services.
658.834 / SMI
658.834 / SMI [ Shelf 70 ]