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Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management / edited by William J. Glynn and James G. Barnes. by

Material type:

Text

Publication details: Chichester ; New York : Wiley, c1995

Availability: Items available for loan: Indian Institute Of Management, Shillong (1)Call number: 658.8 GLY [ Shelf 67 ]. Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.8 GLY [ Shelf 67 ].

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by

Edition: 6th ed.

Material type:

Text

Publication details: Boston : McGraw-Hill/Irwin, c2008

Availability: Items available for loan: Indian Institute Of Management, Shillong (4)Call number: 658.514 FIT [ Shelf 64 ], ... Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.514 FIT [ Shelf 64 ].

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Services marketing and management / Audrey Gilmore. by

Gilmore, Audrey

Material type:

Text

Publication details: London ; Thousand Oaks, Calif. : SAGE Publications, 2003

Online resources:

Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.8 GIL [ Shelf 80].

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Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu. by

Material type:

Text

Publication details: New York : Springer, c2006

Online resources:

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Availability: Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658.314 SHE [ Shelf 78].

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The management and marketing of services / Peter Mudie and Angela Cottam. by

Edition: 2nd ed.

Material type:

Text

Publication details: Oxford ; Boston : Butterworth Heinemann, 1999

Online resources:

Availability: No items available.

Manufacturing & Service Operations Management / edited by Stephen C Graves by

Material type:

Continuing resource

Publication details: Hanover.: Institute for Operations Research and Management Sciences , 2011

Online resources:

Online Journal

Availability: Items available for loan: Indian Institute Of Management, Shillong (7)Call number: 658 MSO, ...

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Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. by

Edition: Fifth edition.

Material type:

Text

Harlow, England ; New York : Pearson, 2021

Availability: Items available for loan: Indian Institute Of Management, Shillong (38)Call number: 658 JOH, ... Items available for reference: Indian Institute Of Management, Shillong: Not for loan (1)Call number: 658 JOH. Not available: Indian Institute Of Management, Shillong: Checked out (1).

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