Business process outsourcing : oh! BPO--structure and chaos, fun and agony / V. Anand Kumar, Subhasish Biswas.

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TextPublication details: New Delhi ; Thousand Oaks : SAGE Publications, c2008.Description: 218 p. ; 18 cmISBN:

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Contents:

The BPO industry -- Changing dynamics of the Indian BPO industry -- Managing a BPO -- Working in a BPO -- The future of BPOs -- Points to ponder.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Reference	Indian Institute Of Management, Shillong				658.40580954 ANA [ Shelf 79] (Browse shelf(Opens below))					Not for loan			0005025

Includes index.

The BPO industry -- Changing dynamics of the Indian BPO industry -- Managing a BPO -- Working in a BPO -- The future of BPOs -- Points to ponder.

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