Business process outsourcing : oh! BPO--structure and chaos, fun and agony /
AnandKumar, V.
Business process outsourcing : oh! BPO--structure and chaos, fun and agony / V. Anand Kumar, Subhasish Biswas. - New Delhi ; Thousand Oaks : SAGE Publications, c2008. - 218 p. ; 18 cm.
Includes index.
The BPO industry -- Changing dynamics of the Indian BPO industry -- Managing a BPO -- Working in a BPO -- The future of BPOs -- Points to ponder.
9788178298788 (pbk.)
Offshore outsourcing -- India.
Data processing service centers -- India.
Computer service industry -- India.
658.40580954 / ANA
658.40580954 / ANA [ Shelf 79]
Business process outsourcing : oh! BPO--structure and chaos, fun and agony / V. Anand Kumar, Subhasish Biswas. - New Delhi ; Thousand Oaks : SAGE Publications, c2008. - 218 p. ; 18 cm.
Includes index.
The BPO industry -- Changing dynamics of the Indian BPO industry -- Managing a BPO -- Working in a BPO -- The future of BPOs -- Points to ponder.
9788178298788 (pbk.)
Offshore outsourcing -- India.
Data processing service centers -- India.
Computer service industry -- India.
658.40580954 / ANA
658.40580954 / ANA [ Shelf 79]