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Employee identity in Indian call centres : the notion of professionalism / Ernesto Noronha, Premilla D'Cruz.
Material type:
TextPublication details: New Delhi, India : Response ; Thousand Oaks, Calif. : SAGE. 2009.Description: xiii, 184 p. ; 22 cmISBN: - 9788132100799 (paper back)
- 8132100794 (paper back)
- 331.761381 NOR [ Shelf 22 ]
Contents:
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Reference
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Indian Institute Of Management, Shillong | 331.761381 NOR [ Shelf 22 ] (Browse shelf(Opens below)) | 0 | Not for loan | 0008024 | |||||||||||||
Book
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Indian Institute Of Management, Shillong | 331.761381 NOR [ Shelf 22 ] (Browse shelf(Opens below)) | 1 | Available | 0008025 |
Includes bibliographical references and index.
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
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