Normal view MARC view ISBD view

Employee identity in Indian call centres : (Record no. 2315)

MARC details
000 -LEADER
fixed length control field	01129nam a2200229 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20260112063249.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9788132100799 (paper back)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	8132100794 (paper back)
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	202111031357
Level of effort used to assign nonsubject heading access points	staff
Level of effort used to assign subject headings	201207020044
Level of effort used to assign classification	staff
Level of effort used to assign subject headings	201003242317
Level of effort used to assign classification	staff
--	201003242316
--	staff
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	331.761381
Item number	NOR [ Shelf 22 ]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Noronha, Ernesto.
245 ## - TITLE STATEMENT
Title	Employee identity in Indian call centres :
Remainder of title	the notion of professionalism /
Statement of responsibility, etc.	Ernesto Noronha, Premilla D'Cruz.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	New Delhi, India :
Name of publisher, distributor, etc.	Response ;
Place of publication, distribution, etc.	Thousand Oaks, Calif. :
Name of publisher, distributor, etc.	SAGE.
Date of publication, distribution, etc.	2009.
300 ## - PHYSICAL DESCRIPTION
Extent	xiii, 184 p. ;
Dimensions	22 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note	Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Call centers
Geographic subdivision	India.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	D'Cruz, Premilla.
991 ## -
--	VIRTUA40
991 ## -
--	VTLSSORT0080020002010820100024502600300050405050650070009992
909 ## -
--	2415

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Date acquired	Total checkouts	Full call number	Barcode	Copy number	Koha item type
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	30/03/2010		331.761381 NOR [ Shelf 22 ]	0008024		Reference
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	30/03/2010		331.761381 NOR [ Shelf 22 ]	0008025	1	Book