A complaint is a gift : (Record no. 928)

MARC details
000 -LEADER
fixed length control field 00993nam a2200241 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260112063231.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070582092
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 202109271421
Level of effort used to assign nonsubject heading access points staff
Level of effort used to assign subject headings 201302151228
Level of effort used to assign classification staff
Level of effort used to assign subject headings 200908022347
Level of effort used to assign classification staff
-- 200908022347
-- staff
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 658.812
Item number BAR
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number BAR [ Shelf 80]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Barlow, Janelle,
Dates associated with a name 1943-
245 #2 - TITLE STATEMENT
Title A complaint is a gift :
Remainder of title using customer feedback as a strategic tool /
Statement of responsibility, etc. Janelle Barlow and Claus M�ller.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco :
Name of publisher, distributor, etc. Berrett-Koehler Publishers,
Date of publication, distribution, etc. c1996.
300 ## - PHYSICAL DESCRIPTION
Extent x, 222 p. :
Other physical details ill. ;
Dimensions 23 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 199-210) and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer complaints.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name M�ller, Claus,
Dates associated with a name 1942-
856 ## - ELECTRONIC LOCATION AND ACCESS
-- ublisher description
Uniform Resource Identifier <a href=" http://www.loc.gov/catdir/enhancements/fy0716/95052763-d.html"> http://www.loc.gov/catdir/enhancements/fy0716/95052763-d.html</a>
991 ## -
-- VIRTUA40
991 ## -
-- VTLSSORT0080*0200*0500*0820*1000*2450*2600*3000*5040*6500*6501*7000*8560*9992
909 ## -
-- 941
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Copy number Koha item type
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 02/08/2009   658.812 BAR [ Shelf 80] 0006138   Reference
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