A complaint is a gift : using customer feedback as a strategic tool /
Barlow, Janelle, 1943-
A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus M�ller. - San Francisco : Berrett-Koehler Publishers, c1996. - x, 222 p. : ill. ; 23 cm.
Includes bibliographical references (p. 199-210) and index.
0070582092
Consumer complaints.
Customer services.
658.812 / BAR
658.812 / BAR [ Shelf 80]
A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus M�ller. - San Francisco : Berrett-Koehler Publishers, c1996. - x, 222 p. : ill. ; 23 cm.
Includes bibliographical references (p. 199-210) and index.
0070582092
Consumer complaints.
Customer services.
658.812 / BAR
658.812 / BAR [ Shelf 80]