A study of customer relationship management (CRM) in Bharat Sanchar Nigam Limited (BSNL), AP Telecom circle / (Record no. 4326)

MARC details
000 -LEADER
fixed length control field 00665nam a2200193 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260112063316.0
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
-- 201402071239
-- staff
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number KUM
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Kumar, V.Mohan
245 ## - TITLE STATEMENT
Title A study of customer relationship management (CRM) in Bharat Sanchar Nigam Limited (BSNL), AP Telecom circle /
Statement of responsibility, etc. V.Mohan Kumar
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Hyderabad :
Name of publisher, distributor, etc. Jawaharlal Nehru Technology University,
Date of publication, distribution, etc. 2012
300 ## - PHYSICAL DESCRIPTION
Extent xix, 391p :
Other physical details ill, tables ;
Dimensions 29 cm
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumers
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
991 ## -
-- VIRTUA40
991 ## -
-- VTLSSORT0080*0820*1000*2450*2600*3000*6500*6501*6502*9992
909 ## -
-- 4852
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Copy number Koha item type
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 07/02/2014   658.812 KUM 0010989   Theses
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