Normal view MARC view ISBD view

Satisfaction : (Record no. 2780)

MARC details
000 -LEADER
fixed length control field	01915nam a2200241 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20260112063255.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780765617705 (cloth : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0765617706 (cloth : alk. paper)
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	202109271422
Level of effort used to assign nonsubject heading access points	staff
Level of effort used to assign subject headings	201302151231
Level of effort used to assign classification	staff
Level of effort used to assign subject headings	201006020544
Level of effort used to assign classification	staff
--	201006020544
--	staff
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	OLI [ Shelf 80]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Oliver, Richard L.,
Dates associated with a name	1945-
245 ## - TITLE STATEMENT
Title	Satisfaction :
Remainder of title	a behavioral perspective on the consumer /
Statement of responsibility, etc.	Richard L. Oliver.
250 ## - EDITION STATEMENT
Edition statement	2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Armonk, N.Y. :
Name of publisher, distributor, etc.	M.E. Sharpe,
Date of publication, distribution, etc.	c2010.
300 ## - PHYSICAL DESCRIPTION
Extent	xxii, 519 p. :
Other physical details	ill. ;
Dimensions	27 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note	Introduction: What is satisfaction? -- Pt. 1. Basic satisfaction mechanisms: The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- Pt. 2. Alternative and supplementary comparative operators: Need fulfillment in a consumer satisfaction context -- Quality: the object of desire -- The many varieties of value in the consumption experience -- Equity: how consumers interpret fairness -- Regret and hindsight: what might have been and what I knew would be -- Pt. 3. Satisfaction processes and mechanisms: Cognitive dissonance: fears of what the future will bring (and a few hopes) -- Attribution in the satisfaction response: Why did it happen? -- Emotional expression in the satisfaction response -- The processing of consumption -- Pt. 4. Satisfaction's consequences: What happens next? After satisfaction: the short-run consequences -- Loyalty and financial impact: long-term effects of satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Consumer satisfaction
General subdivision	Evaluation.
991 ## -
--	VIRTUA40
991 ## -
--	VTLSSORT0080020002010820100024502500260030005040505065006501*9992
909 ## -
--	2998

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Date acquired	Total checkouts	Full call number	Barcode	Copy number	Koha item type
				Indian Institute Of Management, Shillong	Indian Institute Of Management, Shillong	07/10/2010		658.812 OLI [ Shelf 80]	0009373		Reference