Building great customer experiences / (Record no. 1813)

MARC details
000 -LEADER
fixed length control field 00964nam a2200265 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260112063243.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0333990137 (cloth)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1403939497
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 202109271417
Level of effort used to assign nonsubject heading access points staff
Level of effort used to assign subject headings 201302151229
Level of effort used to assign classification staff
Level of effort used to assign subject headings 200911060040
Level of effort used to assign classification staff
-- 200911060037
-- staff
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 658.812
Item number SHA
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number SHA [ Shelf 80]
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Shaw, Colin,
Dates associated with a name 1928-
245 ## - TITLE STATEMENT
Title Building great customer experiences /
Statement of responsibility, etc. Colin Shaw and John Ivens.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Houndmills, Basingstoke, Hampshire ;
-- New York :
Name of publisher, distributor, etc. Palgrave,
Date of publication, distribution, etc. 2002.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 224 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 215-218) and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Experience.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Ivens, John.
991 ## -
-- VIRTUA40
991 ## -
-- VTLSSORT0080*0200*0201*0500*0820*1000*2450*2600*3000*5040*6500*6501*6502*6503*7000*9992
909 ## -
-- 1847
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Copy number Koha item type
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 06/11/2009   658.812 SHA [ Shelf 80] 0006977   Reference
Copyright © 2026 Indian Institute of Management Shillong. All Rights Reserved.