Building great customer experiences /
Shaw, Colin, 1928-
Building great customer experiences / Colin Shaw and John Ivens. - Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002. - xvi, 224 p. : ill. ; 24 cm.
Includes bibliographical references (p. 215-218) and index.
0333990137 (cloth) 1403939497
Customer services.
Consumer satisfaction.
Experience.
Customer relations.
658.812 / SHA
658.812 / SHA [ Shelf 80]
Building great customer experiences / Colin Shaw and John Ivens. - Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002. - xvi, 224 p. : ill. ; 24 cm.
Includes bibliographical references (p. 215-218) and index.
0333990137 (cloth) 1403939497
Customer services.
Consumer satisfaction.
Experience.
Customer relations.
658.812 / SHA
658.812 / SHA [ Shelf 80]