Delivering service quality : managerial challegnes for the 21st century /
Raghavachari, M.
Delivering service quality : managerial challegnes for the 21st century / M. Raghavachari and K. V. Ramani. - Delhi : Macmillan, 2000. - 651 p. ; 26 cm.
0333934091
Service quality.
Delivering.
658.8343 / RAG
658.8343 / RAG [ Shelf 80]
Delivering service quality : managerial challegnes for the 21st century / M. Raghavachari and K. V. Ramani. - Delhi : Macmillan, 2000. - 651 p. ; 26 cm.
0333934091
Service quality.
Delivering.
658.8343 / RAG
658.8343 / RAG [ Shelf 80]