Delivering service quality : managerial challegnes for the 21st century /

Raghavachari, M.

Delivering service quality : managerial challegnes for the 21st century / M. Raghavachari and K. V. Ramani. - Delhi : Macmillan, 2000. - 651 p. ; 26 cm.

0333934091


Service quality.
Delivering.

658.8343 / RAG

658.8343 / RAG [ Shelf 80]
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