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Making Customer Service Happen : A Simple and Effective Guide to Achieving Customer Satisfaction while Reducing Your Costs /

Lake, Neville

Making Customer Service Happen : A Simple and Effective Guide to Achieving Customer Satisfaction while Reducing Your Costs / Neville Lake & Kristin Hickey - Warriewood, Australia ; Business Publishing , 2006 - xi, 112p ill. 23cm

ISBN: 9781875889518

Subjects--Topical Terms:
Customer Service

Dewey Class. No.: 658.812 / LAK [ Shelf 69 ]

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