The DNA of Customer Experience : How Emotions Drive Value by Colin Shaw
Shaw, Colin
The DNA of Customer Experience : How Emotions Drive Value by Colin Shaw - New York : Palgrave-Macmillan , 2007 - xx:166p ill ,; 21cm
9780230500006
Consumer Behaviour -- Marketing
658.8342 / SHA [ Shelf 80]
The DNA of Customer Experience : How Emotions Drive Value by Colin Shaw - New York : Palgrave-Macmillan , 2007 - xx:166p ill ,; 21cm
9780230500006
Consumer Behaviour -- Marketing
658.8342 / SHA [ Shelf 80]