000			00718nam a2200217 a 4500
005			20260112063231.0
020			_a0333934091
039			_a202109271503 _bstaff _c201302151559 _d staff _y 200908030108 _z staff
050			_a658.8343 _bRAG
082			_a658.8343 _bRAG [ Shelf 80]
100			_aRaghavachari, M.
245			_aDelivering service quality : _bmanagerial challegnes for the 21st century / _cM. Raghavachari and K. V. Ramani.
260			_aDelhi : _bMacmillan, _c2000.
300			_a651 p. ; _c26 cm.
650			_aService quality.
650			_aDelivering.
700			_aRamani, K. V.
991			_aVIRTUA40
991			_aVTLSSORT0080*0200*0500*0820*1000*2450*2600*3000*6500*6501*7000*9992
909			_a969
999			_c956 _d956