| 000 | 00993nam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20260112063231.0 | ||
| 020 | _a0070582092 | ||
| 039 |
_a202109271421 _bstaff _c201302151228 _d staff _c200908022347 _d staff _y 200908022347 _z staff |
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| 050 |
_a658.812 _bBAR |
||
| 082 |
_a658.812 _bBAR [ Shelf 80] |
||
| 100 |
_aBarlow, Janelle, _d 1943- |
||
| 245 | 2 |
_aA complaint is a gift : _busing customer feedback as a strategic tool / _cJanelle Barlow and Claus M�ller. |
|
| 260 |
_aSan Francisco : _bBerrett-Koehler Publishers, _cc1996. |
||
| 300 |
_ax, 222 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 199-210) and index. | ||
| 650 | _aConsumer complaints. | ||
| 650 | _aCustomer services. | ||
| 700 |
_aM�ller, Claus, _d 1942- |
||
| 856 |
_Publisher description _u http://www.loc.gov/catdir/enhancements/fy0716/95052763-d.html |
||
| 991 | _aVIRTUA40 | ||
| 991 | _aVTLSSORT0080*0200*0500*0820*1000*2450*2600*3000*5040*6500*6501*7000*8560*9992 | ||
| 909 | _a941 | ||
| 999 |
_c928 _d928 |
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