000			01386nam a22002177a 4500
003			OSt
005			20261005170848.0
008			261005b |||||||| |||| 00| 0 eng d
020			_a9789355324870
040			_cKnowledge Centre IIM Shillong
100			_aBordoloi, Sanjeev
245			_aService Management _bOperations, Strategy, Information Technology
250			_a9th
260			_aChennai _bMcGraw Hill India _c2026
300			_axvi,520p. _bill _c28 cm
500			_aThe book "Service Management: Operations, Strategy, Information Technology" is a comprehensive resource for understanding the operations, strategy, and technology involved in service management. It covers a wide range of topics, including the service economy, service strategy, new service development, service quality, process improvement, and more. The book is designed to address the growing demand for service-focused content and includes features like interactive exercises, solved problems, and integrated Connect offerings. It is suitable for both elective and introductory operations management courses and is delivered through McGraw Hill eBooks and digital platforms. The book is authored by James Fitzsimmons and Sanjeev K. Bordoloi, with contributions from Mona J. Fitzsimmons
650			_2Service Management
700			_aFitzsimmons,James
700			_aFitzsimmons , Mona
942			_2ddc _cBK _n0
999			_c5510 _d5510