| 000 | 00943nam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20260112063224.0 | ||
| 020 | _a0071263467 | ||
| 020 | _a0071263462 | ||
| 039 |
_a202110131636 _bstaff _c201502041358 _d staff _c201212200312 _d staff _c200907290040 _d staff _y 200907290039 _z staff |
||
| 050 |
_a658.514 _bFIT |
||
| 082 |
_a658.514 _bFIT [ Shelf 64 ] |
||
| 100 | _aFitzsimmons, James A. | ||
| 245 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
||
| 250 | _a6th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill/Irwin, _cc2008. |
||
| 300 |
_axvii, 537 p. : _bill. ; _c29 cm. + _e 1 CD-ROM (4 3/4 in.) |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 |
_aService industries _x Management. |
||
| 700 | _aFitzsimmons, Mona J. | ||
| 991 | _aVIRTUA40 | ||
| 991 | _aVTLSSORT0080*0200*0201*0500*0820*1000*2450*2500*2600*3000*5040*6500*7000*9992 | ||
| 909 | _a485 | ||
| 999 |
_c478 _d478 |
||