| 000 | 00948nam a2200253 a 4500 | ||
|---|---|---|---|
| 005 | 20260112063223.0 | ||
| 020 | _a0765608065 (hc : alk. paper) | ||
| 020 | _a812032241X | ||
| 039 |
_a202110081133 _bstaff _c201301210151 _d staff _c200907280400 _d staff _y 200907280359 _z staff |
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| 050 |
_a658.872 _bRUS |
||
| 082 |
_a658.872 _bRUS [ Shelf 71 ] |
||
| 245 |
_aE-Service : _bnew directions in theory and practice / _cedited by Roland T. Rust and P.K. Kannan. |
||
| 246 |
_aEService : _bnew directions in theory and practice |
||
| 260 |
_aArmonk, N.Y. : _bM.E. Sharpe, _cc2002. |
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| 300 |
_axii, 336 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | _aElectronic commerce. | ||
| 650 | _aCustomer services. | ||
| 700 | _aRust, Roland T. | ||
| 700 | _aKannan, P. K. | ||
| 991 | _aVIRTUA40 | ||
| 991 | _aVTLSSORT0080*0200*0201*0500*0820*2450*2460*2600*3000*5040*6500*6501*7000*7001*9992 | ||
| 909 | _a395 | ||
| 999 |
_c388 _d388 |
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