000			01029nam a2200253 a 4500
005			20260112063301.0
020			_a9788131719701
039			_a202110071257 _bstaff _c201301150426 _d staff _c201009060656 _d staff _y 201009060655 _z staff
082			_a658.812 _bMCK [ Shelf 69 ]
100			_aMckain, Scott.
245			_aWhat customers really want : _bhow to bridge the gap between what your organization offers and what your clients crave / _cScott McKain.
260			_aNashville : _bThomas Nelson Publishers, _cc2005.
300			_axxviii, 195 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 189-192)
650			_aRelationship marketing.
650			_aMarketing _x Psychological aspects.
650			_aConsumer behavior.
650			_aCustomer services _x Management.
650			_aCustomer relations _x Management.
650			_aOrganizational effectiveness.
991			_aVIRTUA40
991			_aVTLSSORT0080*0200*0820*1000*2450*2600*3000*5040*6500*6501*6502*6503*6504*6505*9992
909			_a3586
999			_c3178 _d3178