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|---|---|---|---|
| 005 | 20260112063255.0 | ||
| 020 | _a0415357020 (hb) | ||
| 039 |
_a202109301159 _bstaff _c201302061752 _d staff _c201006020037 _d staff _y 201006020036 _z staff |
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| 082 |
_a381.142 _bBUR [ Shelf 77] |
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| 245 |
_aDevelopments in the call centre industry : _banalysis, changes, and challenges / _cedited by John Burgess and Julia Connell. |
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| 260 |
_aNew York, NY : _bRoutledge, _c2006. |
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| 300 |
_a205p. _c24cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _aDevelopments in the call centre sector : an overview / John Burgess and Julia Connell -- Offshoring call centres : the view from Wall Street / Snigdha Srivastava and Nik Theodore -- Work organisation and employee relations in Indian call centres / Phillip Taylor and Peter Bain -- German call centres between service orientation and efficiency : "the polyphony of telephony" / Claudia Weinkopf -- A national survey of Korean call centres / Byoung-Hoon Lee and Hye-Young Kang -- Skill and info-service work in Australian call centres / Bob Russell -- Gender, skills, and careers in UK call centres / Susan Durbin -- Community unionism in a regional call centre : the organiser's perspective / Al Rainnie and Gail Drummond -- Agency and constraint : call centre managers talk about their work / Maeve Houlihan -- How "taylorised" is call centre work? : the sphere of customer-practice in Greece / Aikaterini Koskina -- Escaping the electronic birdcage : work place strategies at call centres in Sweden / Antoni Lindgren and Per Sederblad. | ||
| 650 | _aCall centers. | ||
| 650 | _aTelecommunication. | ||
| 700 |
_aBurgess, John _q (K. John) |
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| 700 |
_aConnell, Julia, _d 1956- |
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| 991 | _aVIRTUA40 | ||
| 991 | _aVTLSSORT0080*0200*0820*2450*2600*3000*5040*5050*6500*6501*7000*7001*9992 | ||
| 909 | _a2980 | ||
| 999 |
_c2762 _d2762 |
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