| 000 | 01261cam a22002774a 4500 | ||
|---|---|---|---|
| 005 | 20260112063254.0 | ||
| 020 | _a9780387332116 (hardback w. CDROM : alk. paper) | ||
| 020 | _a0387332111 (hardback w. CD-ROM : alk. paper) | ||
| 039 |
_a202109291512 _bstaff _c201302111513 _d staff _c201011260301 _d staff _c201005310146 _d staff _y 201005310146 _z staff |
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| 082 |
_a658.314 _bSHE [ Shelf 78] |
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| 100 | _aSherman, H. David. | ||
| 245 |
_aService productivity management : _bimproving service performance using data envelopment analysis (DEA) / _cH. David Sherman, Joe Zhu. |
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| 260 |
_aNew York : _bSpringer, _cc2006. |
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| 300 |
_axxii, 328 p. : _bill. ; _c24 cm. + _e 1 CD-ROM (4 3/4 in.) |
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| 500 | _a"Includes DEAFrontier software." | ||
| 504 | _aIncludes bibliographical references (p. [309]-318) and index. | ||
| 650 |
_aService industries _x Labor productivity. |
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| 650 | _aData envelopment analysis. | ||
| 650 | _aIndustrial productivity. | ||
| 650 |
_aService industries _x Management. |
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| 700 |
_aZhu, Joe, _d 1968- |
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| 856 |
_u http://10.10.1.6/eresource2/0009362.zip _y Download File |
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| 991 | _aVIRTUA | ||
| 991 | _aVTLSSORT0080*0200*0201*0820*1000*2450*2600*3000*5000*5040*6500*6501*6502*6503*7000*8560*9992 | ||
| 909 | _a2857 | ||
| 999 |
_c2653 _d2653 |
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