000 00636nam a2200193 a 4500
005 20260112063253.0
020 _a9781856175227
039 _a202109271423
_bstaff
_c201302151230
_d staff
_y 201005260336
_z staff
082 _a658.812
_bBUT [ Shelf 80]
100 _aButtle, Francis
245 _aCustomer Relationship Management :
_bConcepts and Technologies /
_cFrancis Buttle
250 _a2nd ed.
260 _aBurlington :
_bElsevier ,
_c2009
300 _a500p.
_c24cm
650 _aCustomer Relationship
_x Management
991 _aVIRTUA40
991 _aVTLSSORT0080*0200*0820*1000*2450*2500*2600*3000*6500*9992
909 _a2803
999 _c2605
_d2605