000			00915nam a2200253 a 4500
005			20260112063221.0
020			_a0750659840
039			_a202110071455 _bstaff _c201301180436 _d staff _c200907270026 _d staff _y 200907270023 _z staff
050			_a658.834 _bSMI
082			_a658.834 _bSMI [ Shelf 70 ]
100			_aSmith, Ian, _d 1953-
245			_aMeeting customer needs / _cIan Smith.
250			_a3rd ed.
260			_aOxford ; _aBoston : _bButterworth-Heinemann, _c2003.
300			_axi, 218 p. : _bill. ; _c24 cm.
440			_a[Institute of Management series]
500			_aSeries title from the series listing in another volume of the series.
504			_aIncludes bibliographical references and index.
650			_aMarketing.
650			_aCustomer services.
991			_aVIRTUA40
991			_aVTLSSORT0080*0200*0500*0820*1000*2450*2500*2600*3000*4400*5000*5040*6500*6501*9992
909			_a260
999			_c253 _d253