000 01129nam a2200229 a 4500
005 20260112063249.0
020 _a9788132100799 (paper back)
020 _a8132100794 (paper back)
039 _a202111031357
_bstaff
_c201207020044
_d staff
_c201003242317
_d staff
_y 201003242316
_z staff
082 _a331.761381
_bNOR [ Shelf 22 ]
100 _aNoronha, Ernesto.
245 _aEmployee identity in Indian call centres :
_bthe notion of professionalism /
_cErnesto Noronha, Premilla D'Cruz.
260 _aNew Delhi, India :
_bResponse ;
_aThousand Oaks, Calif. :
_bSAGE.
_c2009.
300 _axiii, 184 p. ;
_c22 cm.
504 _aIncludes bibliographical references and index.
505 _aCall centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
650 _aCall centers
_z India.
700 _aD'Cruz, Premilla.
991 _aVIRTUA40
991 _aVTLSSORT0080*0200*0201*0820*1000*2450*2600*3000*5040*5050*6500*7000*9992
909 _a2415
999 _c2315
_d2315