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| 005 | 20260112063248.0 | ||
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| 050 |
_a658.812 _bSZW |
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| 082 |
_a658.812 _bSZW [ Shelf 69 ] |
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| 100 | _aSzwarc, Paul. | ||
| 245 |
_aResearching customer satisfaction & loyalty : _bhow to find out what people really think / _cPaul Szwarc. |
||
| 246 | _aResearching customer satisfaction and loyalty | ||
| 260 |
_aLondon ; _aSterling, VA : _bKogan Page, _c2005. |
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| 300 |
_axiv, 258 p. : _bill. ; _c23 cm. |
||
| 440 | _aMarket research in practice series | ||
| 504 | _aIncludes bibliographical references (p. 247-251) and index. | ||
| 650 | _aConsumer satisfaction. | ||
| 650 | _aCustomer loyalty. | ||
| 991 | _aVIRTUA40 | ||
| 991 | _aVTLSSORT0080*0200*0500*0820*1000*2450*2460*2600*3000*4400*5040*6500*6501*9992 | ||
| 909 | _a2289 | ||
| 999 |
_c2198 _d2198 |
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