| 000 | 00732nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20260112063247.0 | ||
| 020 | _a9781875889518 | ||
| 039 |
_a202110071257 _bstaff _c201301150534 _d staff _y 201002222355 _z staff |
||
| 082 |
_a658.812 _bLAK [ Shelf 69 ] |
||
| 100 | _aLake, Neville | ||
| 245 |
_aMaking Customer Service Happen : _bA Simple and Effective Guide to Achieving Customer Satisfaction while Reducing Your Costs / _cNeville Lake & Kristin Hickey |
||
| 260 |
_aWarriewood, Australia ; _bBusiness Publishing , _c2006 |
||
| 300 |
_axi, 112p _bill. _c23cm |
||
| 650 | _aCustomer Service | ||
| 700 | _aHickey, Kristin | ||
| 991 | _aVIRTUA40 | ||
| 991 | _aVTLSSORT0080*0200*0820*1000*2450*2600*3000*6500*7000*9992 | ||
| 909 | _a2228 | ||
| 999 |
_c2149 _d2149 |
||