000 00999cam a2200253 a 4500
005 20260112063221.0
010 _a2002-287443
020 _a9781403928627
039 _a202110071206
_bstaff
_c201502261616
_d staff
_c201301150342
_d staff
_c200907252312
_d staff
_y 200907252258
_z staff
050 _a658.812
_bSHA
082 _a658.812
_bSHA [ Shelf 69 ]
245 _aCustomer relationship management :
_ba strategic perspective /
_cG. Shainesh. Jagdish N. Sheth.
260 _aNew Delhi :
_bTata McGraw-Hill Pub. Co.,
_cc2001.
300 _axv, 544 p. :
_bill. ;
_c25 cm.
504 _aIncludes bibliographical references.
520 _aPapers presented at an international conference.
650 _aCustomer relations
_x Management
_v Congresses.
650 _aRelationship marketing
_v Congresses.
700 _aShainesh, G.
700 _aSheth, Jagdish N.
991 _aVIRTUA
991 _aVTLSSORT0080*0100*0200*0500*0820*2450*2600*3000*5040*5200*6500*6501*7000*7001*9992
909 _a209
999 _c202
_d202