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|---|---|---|---|
| 005 | 20260112063221.0 | ||
| 010 | _a2006-100398 | ||
| 020 | _a9780470065266 | ||
| 039 |
_a202110071205 _bstaff _c201301150400 _d staff _c200907252255 _d staff _y 200907252254 _z staff |
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| 050 |
_a658.812 _bFIN |
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| 082 |
_a658.812 _bFIN [ Shelf 69 ] |
||
| 100 | _aFinnegan, David. | ||
| 245 |
_aImplementing CRM : _bfrom technology to knowledge / _cDavid Finnegan, Leslie P. Willcocks. |
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| 260 |
_aHoboken, NJ : _bJohn Wiley & Sons, Inc., _cc2007. |
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| 263 | _a0705 | ||
| 300 | _ap. cm. | ||
| 490 | _aJohn Wiley series in information systems | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 |
_aCustomer relations _x Management. |
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| 650 | _aCustomer services. | ||
| 700 | _aWillcocks, Leslie. | ||
| 856 |
_Table of contents only _u http://www.loc.gov/catdir/toc/ecip076/2006100398.html |
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| 856 |
_Contributor biographical information _u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html |
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| 856 |
_Publisher description _u http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html |
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| 991 | _aVIRTUA | ||
| 991 | _aVTLSSORT0080*0100*0200*0500*0820*1000*2450*2600*2630*3000*4900*5040*6500*6501*7000*8560*8561*8562*9992 | ||
| 909 | _a206 | ||
| 999 |
_c199 _d199 |
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