000			00964nam a2200265 a 4500
005			20260112063243.0
020			_a0333990137 (cloth)
020			_a1403939497
039			_a202109271417 _bstaff _c201302151229 _d staff _c200911060040 _d staff _y 200911060037 _z staff
050			_a658.812 _bSHA
082			_a658.812 _bSHA [ Shelf 80]
100			_aShaw, Colin, _d 1928-
245			_aBuilding great customer experiences / _cColin Shaw and John Ivens.
260			_aHoundmills, Basingstoke, Hampshire ; _aNew York : _bPalgrave, _c2002.
300			_axvi, 224 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 215-218) and index.
650			_aCustomer services.
650			_aConsumer satisfaction.
650			_aExperience.
650			_aCustomer relations.
700			_aIvens, John.
991			_aVIRTUA40
991			_aVTLSSORT0080*0200*0201*0500*0820*1000*2450*2600*3000*5040*6500*6501*6502*6503*7000*9992
909			_a1847
999			_c1813 _d1813