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020 _a076193488X (pbk.)
039 _a202111261101
_bstaff
_c201302261223
_d staff
_c201006210056
_d staff
_c201005070516
_d staff
_y 200908220309
_z staff
082 _a352.3
_bWOR [ Shelf Report ]
245 _aReforming public services in India :
_bdrawing lessons from success /
_ca World Bank report.
260 _aNew Delhi ;
_aThousand Oaks, [Calif.] :
_bSAGE Publications,
_c2006.
300 _a93p.
_c30cm.
500 _a"A co-publication of The World Bank and Sage Publications India Pvt Ltd."
504 _aIncludes bibliographical references.
505 _aIntroduction -- Promoting competition -- India's Telecom revolution -- Competition in marketing services to farmers: ITC's e-choupal -- Conclusion -- Simplifying transactions -- One-stop service centres -- Andhra Pradesh's eseva model -- Kerala's friends programme -- Computerisation of land records in Karnataka -- Some challenges in the implementation of e-governance -- Gujarat's computerised interstate check-posts -- Andhra Pradesh's card -- Conclusion -- Restructuring agency processes -- Statewide agencies -- The registration department in Maharashtra -- The Karnataka State Road Transport Corporation -- City agencies -- The Hyderabad Metropolitan Water Supply and Sewerage Board -- Bangalore: making city agencies work? -- Surat after the plague, 1994-2005 -- Conclusion -- Decentralising teacher management -- The Madhya Pradesh experience -- Conclusion -- Building political support for programme delivery -- Comparing human development outcomes: Tamil Nadu vs Karnataka, 1971-2001 -- Conclusion -- Strengthening accountability mechanisms -- Service reform: transfers in Karnataka -- Unveiling secrets: access to information in Rajasthan, Delhi and Karnataka -- Anti-corruption institutions -- The Karnataka Lokayukta -- The central vigilance commission -- Public interest litigation -- Conclusion -- Lessons for improving service delivery -- The enabling environment -- Instruments for improving service delivery -- Cross-cutting issues -- Conclusion: learning from success.
651 _aIndia
_x Politics and government
_y 1977-
710 _aWorld Bank.
991 _aVIRTUA40
991 _aVTLSSORT0080*0200*0820*2450*2600*3000*5000*5040*5050*6510*7100*9992
909 _a1676
999 _c1652
_d1652