000			01051nam a2200253 a 4500
005			20260112063220.0
020			_a0471960667
039			_a202110121341 _bstaff _c201301080141 _d staff _c200907250134 _d staff _y 200907250132 _z staff
050			_a658.8 _bGLY
082			_a658.8 _bGLY [ Shelf 67 ]
245			_aUnderstanding services management : _bintegrating marketing, organisational behaviour, operations, and human resource management / _cedited by William J. Glynn and James G. Barnes.
260			_aChichester ; _aNew York : _bWiley, _cc1995.
300			_axxvi, 485 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
650			_aService industries _x Management.
650			_aCustomer services _x Management.
650			_aService industries _x Marketing.
650			_aCustomer services _x Marketing.
700			_aGlynn, William J.
700			_aBarnes, James G.
991			_aVIRTUA40
991			_aVTLSSORT0080*0200*0500*0820*2450*2600*3000*5040*6500*6501*6502*6503*7000*7001*9992
909			_a157
999			_c150 _d150