000			00936nam a2200253 a 4500
005			20260112063220.0
020			_a0131138650
035			_a13311649
039			_a202110121346 _bstaff _c201301080134 _d staff _c200907250120 _d staff _y 200907250118 _z staff
050			_a658.8 _bLOV
082			_a658.8 _bLOV [ Shelf 67 ]
100			_aLovelock, Christopher H.
245			_aServices marketing : _bpeople, technology, strategy / _cChristopher Lovelock, Jochen Wirtz.
250			_a5th ed.
260			_aUpper Saddle River, N.J. : _bPearson/Prentice Hall, _cc2004.
300			_axviii, 594 p. : _bill., map ; _c26 cm.
504			_aIncludes bibliographical references and indexes.
650			_aProfessions _x Marketing.
650			_aService industries _x Marketing.
700			_aWirtz, Jochen.
991			_aVIRTUA40
991			_aVTLSSORT0080*0200*0350*0500*0820*1000*2450*2500*2600*3000*5040*6500*6501*7000*9992
909			_a156
999			_c149 _d149